Returns & Exchanges
Jim Thompson is committed to your satisfaction and offers a 30-day window for returns on all eligible silk apparel and home goods. Items must be in their original, unworn condition with all luxury packaging and tags intact.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully place the items in their original Jim Thompson gift box and shipping carton, ensuring the return form is included inside.
Affix the Shipping Label
Print the complimentary prepaid shipping label provided via email and securely attach it to the outside of your package.
Drop Off and Track
Hand your package to the designated courier service and retain your tracking receipt; your refund will be processed within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing