Frequently Asked Questions
Everything you need to know about our luxury silk and lifestyle collections.
What makes Jim Thompson silk unique?
We are a vertically integrated brand, meaning we oversee every step of the process from silkworm cultivation to hand-weaving, ensuring the highest standards of traditional craftsmanship and durability.
How should I care for my silk garments and accessories?
To preserve the natural luster and integrity of the silk, we recommend professional dry cleaning only. Store your items in a cool, dry place away from direct sunlight.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that custom-made items and certain sale products may be final sale.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. As our collections include both traditional and modern fits, we recommend comparing your measurements to our guide before purchasing.
Are your products authentic?
Every item purchased through our official website or authorized boutiques is guaranteed authentic. Each product reflects the legacy and quality standards established by our founder.